Shipping policy
Shipping Policy
Order Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Orders are not processed or shipped on weekends or public holidays. During periods of high order volume, processing times may be slightly delayed. If there is a significant delay in processing your order, we will notify you using the contact information provided at checkout.
Shipping Time
Estimated delivery times depend on the destination country and shipping method selected at checkout.
Typical delivery estimates are as follows:
- United States, United Kingdom, Canada, Australia: 7–15 business days
- Europe: 7–15 business days
- Asia: 7–15 business days
- Other International Locations: 10–20 business days
Please note that delivery times are estimates and not guaranteed, as shipping may be affected by customs clearance, carrier delays, weather conditions, or other external factors beyond our control.
Shipping Costs
Shipping charges for your order will be calculated and displayed at checkout.
From time to time, we may offer free shipping promotions or discounted shipping depending on the order value, destination, or promotional campaigns.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
Tracking information may take 24–72 hours to update after the shipment has been dispatched.
Customers can use the tracking number to monitor the progress of their shipment through the carrier’s tracking system.
Customs, Duties, and Taxes
For international orders, your shipment may be subject to import duties, taxes, or customs fees imposed by the destination country.
These charges are not included in the product price or shipping cost and are the responsibility of the customer.
We recommend contacting your local customs office for further information regarding potential charges before placing an order.
Incorrect Address
Please ensure that the shipping address provided at checkout is accurate and complete.
We are not responsible for orders that are delayed, lost, or delivered to the wrong location due to incorrect or incomplete address information provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible so we can attempt to update the information before the order is processed.
Lost or Delayed Packages
If your package appears to be delayed beyond the estimated delivery timeframe, we recommend first checking the tracking information.
If the issue persists, please contact our support team and we will assist you in investigating the shipment with the carrier.
Please note that we are not responsible for delays caused by:
- Customs processing
- Carrier disruptions
- Severe weather conditions
- Public holidays or peak seasons
Delivered but Not Received
If tracking information indicates that your package has been delivered but you have not received it, please:
- Check with household members or neighbors
- Contact your local delivery carrier
- Verify the shipping address used during checkout
If you still cannot locate the package, please contact our support team for further assistance.